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Return Policy

At FIMA PVT Ltd we have a No-Hassle return policy: If you are not satisfied with your purchase, you may return it for a prompt credit or exchange.

Custom Cannulas: All cannulas are fabricated to your specifications and are not eligible to be returned.

Garments: Due to the fact that our Garments are for medical procedures, we are unable to accept returns once opened or worn. If your garment hasn’t been opened or worn and was purchased within 30Days, it is eligible to be returned a 10% restocking fee will apply.

Supplies and Equipment: If your supplies and equipment are returned unused and were purchased within 30Days, they are eligible to be returned a 10% restocking fee will apply.

Please note that exchanges are processed as a return and a subsequent shipment. You will receive a credit issued back to your original payment method for the item(s) you are returning, and then charged separately for the exchange when it ships. Returns after 30 days will result in an online credit. Please allow up to 15 business days from date received for your return/exchange to be processed. Initial shipping fees and return shipping costs are not refundable.

When you package your item to be returned please label your package clearly, and send it via a prepaid, insured, traceable method. Please note that your return shipping fees will not be refundable. Returns of disposable supplies or equipment will be assessed a 10% restocking fee.

Contact us at info@fima.pk with any issues.

    Order Information

    First Name *

    Last Name *

    Email *

    TelePhone *

    Order ID*

    Order Date*

    Product Information & Reason for Return

    Product Name*

    Product Code*

    Quantity

    Reason for Return *

    Product is opened*

    Faulty or other details

    Solutions Which Inspires

    We provide surgeons with solutions which make the difference. This is owed to the dedication, precision and care which we invest in their development, manufacture and sales which become evident every time they are used.

    ORDER QUANTITIES

    Most manufacturers are interested in large orders. We understand that not all brands want to make hundreds of each design, which is why we will work with small order quantities.

    START UP BRANDS

    Start up brands are a specialty of ours. You may have no idea of sizing, cotton quality or even need help with a brand logo but do not worry, we are here to help. Whatever you are going through, we have been through, and we can use our experiences to help you end up with an end product you can get excited about.

    COMMUNICATION

    We believe that good communication is vital. We will always reply to emails or answer phone calls promptly and quickly. We know how frustrating lack of contact can be, and we do not wish to frustrate our customers.

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